FAQ’s

Currently, My Bookland does not support card payments. Orders can be paid through Cash on Delivery (COD) or Bank Transfer. We will notify you of the payment method during checkout or via confirmation message.

Yes, My Bookland accepts online bank transfers for prepaid orders. After placing your order, please transfer the total amount to the following account:

After making the transfer, please send a screenshot or photo of the payment receipt along with your Order Number to:

Your order will be processed once payment is verified.

If you receive an order with a missing, damaged, or incorrect item, please contact us within 24 hours of receiving your order. It’s helpful if you can share an unboxing video or clear images of the issue. This allows us to verify the problem and offer a quick resolution.

Our student bundles are prepared based on each school’s requirements. The exact item count or content breakdown is not disclosed, but all essential materials are included as per the school’s guidelines. Currently, customizations are not available for these bundles.

Yes! My Bookland offers custom plastic covering services:

We accept books up to legal paper size. You can place an order for this service on our website or by contacting our team directly.

Get B&W or colour prints of any file, sticker sheet, or document!

We accept books up to legal paper size. You can place an order for this service on our website or by contacting our team directly.

Note: All custom orders are made-to-order and non-refundable.

This product is a pre-order item imported from an international warehouse, and delivery usually takes 25–30 working days. A 50% advance payment is required to confirm your order. This advance is non-refundable in case of cancellation.

Once the 50% advance is paid, the order is confirmed. Cancellations are not eligible for a refund, as the product is specially arranged.

Once your order is shipped, we will provide a tracking number. You can monitor your shipment until it arrives at your doorstep.

Delivery times may vary due to customs or shipping delays. We will keep you updated via email/WhatsApp if there are any changes to the estimated delivery date.

No. To ensure proper order tracking and customer support, all orders must be placed directly through our website or official contact channels. Our riders are not authorized to accept orders or share personal contact details for future purchases.

Yes, our team is available via live chat during working hours to assist you with any queries or order support. While we’re not available 24/7, we respond to all messages as soon as possible.

My Bookland does not offer refunds under normal circumstances. However, we may issue a refund in special cases, such as:

In such cases:

We only provide adjustments or replacements if:

To request a replacement, please email us at info@mybookland.pk within 24 hours of delivery and include clear images of the product issue.